In a recent national survey that asked members of the public what professions they least respected, trusted and considered provided value for money, estate agents were ranked at third from the top, the number one position being the worst! In truth, through our own experiences we would have to agree in a lot of cases with this consensus.

Many agents make promises and do not deliver; charge high fees and do not ‘earn’ them, and have no experience or related qualifications when they start trading. Is it really surprising that some people feel the way they do when this is the situation?

Beyond this endeavour our management have committed to ensure that all employees of the company obtain industry recognised qualifications at ‘A level’ standard or above, further providing the customer with confidence in the professionalism and standard of service we provide.

The following bullet point’s link to more detailed summary information about our sales services, please read through the information provided, for full details terms & conditions please contact us directly and we can provide explanations or clarify any points in full detail. sales.crofts@btconnect.com

• Valuation & Property Appraisal, with no obligation
• High Quality Sales Brochure
• High Quality Display In Our Offices
• ‘Potential Buyer’ Interest Monitoring
• Inclusive Local Property Press Advertising
• Showroom Open 7 Days a Week & Most Bank Holidays
• Property Details on Our Own Comprehensive Property Information Website
• Leading National Property Website Advertising on Rightmove.co.uk
• Targeted Marketing of ‘Your Property’
• Guaranteed Regular Feedback
• Escorted Buyer Viewings
• Fully Managed Sales Process by Trained Sales Progressors
• Vendors Secure Website Log In
• Access to Independent Financial Services with our in-house Advisors

Free Valuation & Property Appraisal, with no obligation
Our Branch Valuation & Sales Manager (or someone else suitably qualified) will visit your property at a time convenient to you. During the initial meeting it will be explained in more detail how ‘Crofts’ offer you an exceptional value for money sales package, with a somewhat different approach to property sales. A discussion relating to your individual requirements will be conducted, an indication of the value of your property may be presented at the same time, if not a report will be forwarded to you the next day, if not earlier. Advice will be given regarding the condition of the property and fundamental guidance will be given how to prepare the property for sale.
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High Quality Sales Brochure
We guarantee the rapid production of draft sales particulars, these will be forwarded to you for approval, and once approved, and any personal amendments have been completed the brochure will be prepared for reproduction. All brochures produced will be to high presentation standard, our clients even have the option for glossy or laminated sales particulars (these are available at extra cost, contact us for details.) All brochures will have full colour photographs; floor plans (where applicable,) a location map or directions to the property.
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High Quality Display In Our Offices
Our showrooms are the largest estate agents offices in Cleethorpes, this provides for a bright, modern and inviting environment in which to advertise your property. In addition to large amount of quality advertising wall and window displays we have a comfortable seating area with coffee & tea available for our prospective purchasers. The extra comfort allows the prospective purchaser the opportunity to sit down, relax and look at your property details in comfort, there is always someone on hand to help if it is needed. Unique to our offices we have provided public Internet access to property related websites. Did you know, 60% of initial property screening for purchases is now carried out via the Internet, but only 55% of the country is actually ‘on line,’ so we are catering for the 45% in our area who are not! If our clients or visitors have children we have even provided a children’s play area, to allow parents or guardians to concentrate on the more serious things in life in peace, without distraction.
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‘Potential Buyer’ Interest Monitoring
As a result of employing the very latest in property sales software and technology we are able to monitor very accurately how the interest in your property is developing. We can monitor how many hits on our website we are receiving weekly, how many direct hits there have been on your own property, we can even tell you how many people printed a copy of your brochure on line. In addition we monitor how many direct enquiries and brochures are received or issued from our offices. Where prospective buyers make feedback available to us, after carrying out a viewing on your property we can pass their genuine responses & comments back to you. We can do this in a number of ways; e-mail, SMS text message, telephone or by post, it’s your property so you decide which method is used.

We are currently awaiting a modification by our software specialist partners to our website service that will allow Vendors to access such information on line in their own secure personal accounts.
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Local Property Press Advertising
Included in our fees is local press advertising in the Grimsby & Scunthorpe Evening Telegraph. We will decide the best frequency and content of all adverts displayed in this publication to best market your property for sale. The adverts will be full colour with a brief property description and photograph where appropriate, the layout, style and colours used will present properties in a high impact manner.
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Showroom open 7 days a week and most bank holidays - currently we are still the only Cleethorpes Estate Agents to open 7 days each week, we have done this since we starting trading in March 06. There was really no choice in the matter and we are amazed our competition hasn’t followed our lead! It is purely common sense, if you consider most people who buy and sell houses are working during other agents opening hours. We are open when you need us to be, and yes we do conduct viewings, valuations, take ons and provide feedback each and every day.
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Property Sales Particulars on our own Comprehensive Property Information Website
You will hopefully already have seen the standard of our website, not only is our website designed to display properties for sale clearly, it is also very user friendly. In addition to the function of marketing property the site has additional news content and links to other websites that provides essential information to people looking to buy or rent in our area of operation. The site has the facility to allow individuals to Log In to there own section of the site and request information on line, this benefits our business by automated certain routine activities, this allows personnel in the office to concentrate on providing a high level of personal service to our clients.
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Leading National Property Website Advertising
All properties on our own website are automatically uploaded to the leading national property website www.rightmove.co.uk this provides for greater coverage for your property. The site claims to receive over 9 Million hits on the site each month, and holds a 79% market share of the top four national property websites, and is ranked at number 4 for all UK based web addresses. With this in mind you know your property has the potential to be viewed by thousands of people both in the UK and worldwide. Your property will also appear on www.fish4homes.co.uk another leading property website and the popular local website www.thisisgrimsby.co.uk/property. All of the websites on which we advertise have full details and full colour photographs maximising the number of potential buyers that will consider your home for their next move.
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Targeted Marketing of ‘Your Property’
Because our website allows prospective buyers to register on line with their property requirements any information provided in this way or actually in our showroom is automatically entered onto a prospective purchaser database. When a new instruction is taken the database is instantly searched for matching statistics and a list of suitable clients is produced, information is then automatically dispatched to waiting buyers by e-mail SMS text, telephone or post, whichever method they have requested.
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Guaranteed Regular Feedback
After conducting comprehensive local market research amongst vendors’ one thing became instantly apparent. When people were asked what main factor they were most disappointed with from the service provided by the agents they had employed to sell their properties was ‘lack of feedback.’ Nearly every person interviewed complained that they didn’t really know what was happening with their property as regards to potential sale and marketing. Many said that other than viewings the agents had not contacted them for weeks, leaving these vendors feeling vulnerable and uncertain.

At ‘Crofts’ we feel that it is essential that all vendors receive at least one contact from our offices each week (normally towards the end of the week,) that the property is on the market to provide an update on the current situation. We do this by whatever method the vendor requests, be it by e-mail SMS text, telephone or post, if the property has had a quiet week and there is nothing really to report. At the very least if you receive the information just before the weekend you can either sit back during the weekend without wondering what is going on, or you can consider your options based on the information provided.
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If you prefer all viewings can be conducted with an escort from our personnel who will have been suitably trained and well versed in presenting a property for sale purposes, the potential buyers interest will be noted and this will be used to provide feedback about the viewing.
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You are paying for a service, and that service in our opinion continues all the way from instruction through to and past the completion point. Our personnel will maintain full records of every correspondence, telephone call and all other activities that are performed once a sale has been agreed. This is achieved by utilizing the most up to date property software packages available, all activity is logged into the history of the property, so should you have a query, the information is available at the click of a mouse.

If either you or the buyer has applied for any financial product through our in house Independent Financial Advisors our personnel have the facility to access the history log through the IFA’s software systems in much the same way as our own property sales software.

The ability to allow this full progression history enables us to keep a tight rein on the sale of any property; another advantage is that the software and data is all web-based. So if you have a panic on or major worry or concern and you have to call one of our employees out of hours in an emergency as long as they are near a computer with Internet access they can access details about your sale anywhere in the world.
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Vendors Secure Website Log In
We have been informed by our software specialist partners that in the early part of 2006????? an update of the property software we employ will allow vendors access to their property statistics on line. This will be very useful for you to be able to monitor the success and interest generated from the marketing of your property.
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